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The Client:
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Swedish textile logistics company.
The Task:
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Design an Android application for Zebra TC52/57 device for inventory taking av medical garments.
Outcome:
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User friendly application for scaning chips in medical clothing for inventory taking.
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In the current TLS product/service portfolio there are ways to manage incoming deliveries but only to a certain level, and no solution offers quick and easy scanning of tags in direct vicinity to the loading bay.
The customers interested in this is most likely using UHF tags and that is an advantage as it offers quicker readings and greater reading distances.
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Length of Project:
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3 month
Role:
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UX Designer
DESCRIPTION
To scan UHF RFID tags on textiles a Zebra RFD8500 handheld scanner is to be used. The scanner is paired with a handheld computer using Bluetooth. The handheld computer is a Zebra TC52 or TC57, which is a device running an Android operating system. An Android app is made for this combination of hardware and is made to be the link between reading tags and server.
When receiving goods the operator can scan the tags of the delivered textiles at the goods reception area to count what has been received. If TMS is used to handle orders and match the scanned items can be matched to an order, then and after confirming the count update the order with what was actually delivered.
For goods leaving the facility the operator can scan the tags of textiles in laundry trolleys or laundry bags. The status of the scanned items areis then given the status in transit inupdated accordingly in TMS.
Reports of both goods received and sent can be taken out in the Report Module to analyse data.
COMPETITOR REASERCH
Managing inventory is a daunting task. The process and results impact every aspect of the business.
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There are many inventory applications that were researched and analyzed to identify users' frustrations:
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Inconsistent Tracking:
Using manual inventory tracking procedures across different software and spreadsheets is time-consuming, redundant, and vulnerable to errors. Even small businesses can benefit from a centralized inventory tracking system that includes accounting features.
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Warehouse Efficiency:
Inventory management controls at the warehouse are labor-intensive and involve several steps, including receiving and putaway, picking, packing, and shipping. The challenge is to perform all these tasks in the most efficient way possible.
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Inaccurate Data:
You need to know, at any given moment, exactly what inventory you have. Gone are the days when inventory could be counted once a year with an all-hands-on-deck approach.
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Changing Demand:
Customer demand is constantly shifting. Keeping too much could result in obsolete inventory you’re unable to sell while keeping too little could leave you unable to fulfill customer orders. Order strategies for core items, as well as technology to create and execute an inventory plan, can help compensate for changing demand.
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Limited Visibility:
When your inventory is hard to identify or locate in the warehouse, it leads to incomplete, inaccurate, or delayed shipments. Receiving and finding the right stock is vital to efficient warehouse operations and positive customer experiences.
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Poor Production Planning:
Production planning is vital for avoiding delayed manufacturing and cost overruns. If not done well, it can impact sales forecasts and project schedules.
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Lack of Expertise:
It can be tough to find skilled inventory managers who are adept at the latest technology and can improve inventory strategy. Simply upgrading your inventory management platform with a host of features isn’t enough. You need capable management.
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Poor Communication:
Communication and collaboration are key. When departments are apathetic about sharing information, it makes identifying inventory trends and finding ways to improve much more difficult.
USER PERSONA
Target grupp is operators which works with invetrory of medical garments
USE CASES
1: Inventarisation of incoming goods with order
The operator goes to the loading bay or the area where received goods are stored. The handheld computer and scanner are powered on and the app started. The operator logs in using regular TMS credentials.
In the app, incoming goods reception is chosen, and then a list of active orders with the status delivered sent, or packed is shown. The initial list shows the order number, order date, and the location for which where the order is intended. The operator selects the order from the list which is to be confirmed for reception verified. The order should also be able to be chosen by scanning the shipping document for a barcode or QR code.
Once the order has been chosen a new view is shown, which lists all the items and quantities for what was placed on the order, and what the laundry says has been delivered sent or packed. It is possible to manually edit the delivered quantities, or simply just confirm whatever the laundry has listed on the digital packing slip. But the operator should in most cases use the scanner to “take inventory” of the delivered goods.
Using the scanner the operator sweeps through the textile containers and as this is done the app visually shows the count for both individual garments but also the order as a whole. Once the operator has scanned all the arriving goods and the verification of received goods reception is confirmed, the order is updated to contain only what was scanned and the found tags are moved to a location called “incoming_goods”.
2: Inventarisation of incoming goods without order
The handheld computer and scanner are powered on and the app started. The operator logs in using regular TMS credentials.
In the app, incoming goods is chosen. If orders are not handled in TMS the operator selects “No order available” to be able to count tags but without the added features for updating an order.
Using the scanner the operator sweeps through the textile containers until all tags are estimated to be detected. After confirming the count, tags are moved to a location called “incoming_goods”.
3: Shipment of goods (Counting of goods to be shipped):
The operator goes to the loading bay or where the containers holding the dirty textiles are being stored. The handheld computer and scanner are powered on and the app started. The operator logs in using regular server credentials.
In the app shipment of goods is chosen.
Using the scanner the operator sweeps through the textile containers and as this is done the app visually shows the count of scanned items. Once the operator has scanned all the textiles being sent the shipment of goods is confirmed. Any scanned tags with the status in use will be changed to dirty and credited from the users account. The tags are then moved to a location called “outgoing goods”. and the tags that have been scanned are moved to a virtual location in server for generating transaction history.
APPLICATION MAP
USER JOURNEY MAP
WIREFRAMES
HIGH FIDELITY PROTOTYPE
A SPLASH PAGE AND SIGN IN/LOGIN PROCESS
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CHOOSE DOMAIN, FUNCTION AND ALTERNATIVE
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GOODS HANDLING WITH SERVER ORDER
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INCOMING GOODS WITHOUT ORDER
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CONFIRM SCANNED ORDERS
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INVENTORY TAKING PROCESS
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USER PROFILE, MENUS AND GUIDE
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